# 202003231454 : What is a knowledge worker? COARSE NOTE 202003231454 : What is a knowledge worker? [[Case Management]] [[Knowledge Management]] Source: Backward: * Case Management: Combining knowledge with process Forward: Cross reference: * [[202003231507 How does knowledge workers add value to organisation]] Notes: Knowledge worker are "people whose primary job is to do something with knowledge: to create it, distribute it, apply it." * As defined by Tom Davenport. (page 5) * "Knowledge workers think for a living. They solve problems, they understand and meet the needs of customers, they make decisions, and they collaborate and communicate with other people in the course of doing their work." Keywords: