# 202102082003 By observing people we gain insight into their creative resourcefulness Tag: #Design_Thinking #solution-focus Source: [[202102042048 Book Notes - Change by Design#insight learning from the lives of others]] **Learn about what people really need by having insight, through observing actual experience and how people improvise and solve problems.** "Insight is one of the key sources of design thinking, and it does not usually come from reams of quantitative data that measure exactly what we already have and tell us what we already know. A better starting point is to go out into the world and observe the actual experiences of commuters, skateboarders, and registered nurses as they improvise their way through their daily lives." --- [[08-02-2021]] #solution-focus [[020.300 Solution Focused MOC]] - This is quite solution focus, actually, when we observe how people solve their problem, what insight can we gain? what inner resource and ingenuity is there!