*"During my visit, the crisis team was called to the home of a young man with an acute psychosis. The team included a nurse, a social worker, and a peer. No police, no ambulance, no firearms. On the way to the house, the social worker chatted by phone with the young man’s mother. The team spent seven hours with the patient and his family, working out a plan for him to stay home, with care in the community. The nurse later asked me about crisis services in the United States. When I explained that we can’t contact family members without consent, she gazed at me with disbelief. “How can you help without family? That’s crazy.*” [[Book - Healing - Our Path from mental illness to mental health. Thomas insel]] Our laws protect patient privacy, so we need consent to contact family. But is that helpful?