# Strategy for Digital Transformation for the Hospital Drafted on [[03-11-2022]] [[Digital Interventions]] #ideas #digital # Introduction A digital transformation strategy is a detailed plan for using digital solutions to improve the physical aspects of the business across engineering, manufacturing, and service. [Digital transformation](https://www.ptc.com/en/industry-insights/digital-transformation) (DX) is, in and of itself, a broad business strategy. Developing a roadmap for short- and long-term digital transformation, guided by business outcomes, not technology, is the essential foundation. ![[Screenshot 2022-11-03 at 11.24.20 AM.png]] Source: https://www.ptc.com/en/blogs/corporate/digital-transformation-strategy # 1. Align on the Why ## Why is there a need for Digital Transformation? - Increase healthcare spending - Increase manpower need - To be more data-driven. ## What is the current environment, challenges, situation on the ground? - Business like to keep things to same. - People are busy with the "now", not planning for the future. ## What will be the realistic benefits, impact to the stakeholders if there is a digital transformation? - The ability to allocate resources efficiently. - The ability to predict future resource need. - The ability to reduce dependence and workload for staff. - To increase productivity for the hospital. - Better healthcare services / Value-based. ## What kind of digital solutions will be needed? - Data Analytics - to make sense of the data that are already collected. - Visualisation and reporting - Question: Where in Singapore are there more patients located (how come)? Then allocate more doctors/case worker in that area. - Question: Customer Segmentations: What are the different 'groups' of patients, and what are their usual needs and presented problems? - Question: What are different interventions given to patients, what's the result? - Question: How common are certain medications given, at what point, for what reason, and what results? - Question: Based on the vast data collected from all patients, can I predict this new case that I am seeing today, how many % change of remission? what kind of medication most suitable for this particular patient based on data? - Machine Learning - To build model to predict resource needs. - To predict patient's progression - Provide 24 hour continuity of care, monitoring of patients - [[HOPES Project Index]] - Aid in clinical care - Question: Machine read through all the electronic notes, and tell me what are the most common problems faced by patients, and what kind of interventions are usually prescribed. - AI surveillance of ward activities, patient's safety. Alert system to staff - Just like there are solutions in public pools, that watch out for drowning incident, can smart camera identify potential behavioural pattern in the ward? - Provide interventions for patients - [[HOPES Project Index]] : Monitoring patient digital phenotype data, and provide timely EMI. - Big Data of patients served, treatment history to generate trajectory of illness progression. - AI - To provide services for staff - Support staff work, provide reminders, help them with the work. - To provide services for patients - Provide interventions for patients - Automation - To replace mundane work done by human. - better IT software - To improve workflows / processes - Robotics - ? - Energy / Sustainability - Generate power for hospital need. ## How to implement it strategically? - Setting up a dedicated team to oversea the strategy - Sandbox, and experiment with solutions - Recruit or collaborate with organisations that can provide technical expertise. ## What will be the barrier and challenges? - Lack of knowledge of Digital transformation. - Not enough people focusing on this - Mindset of people, resistance to change - People don't see how it will benefit them. ## What will be the cost involve? - Software, Tech - Collaborate with MOHT - Research projects with local universities: NTU, NUS, to come out with solutions - Staff - Dedicated Team to work on this - Support from Management - - Training - To educate staff population about technology. - 1. Adopting a digital-first mindset (https://online.stanford.edu/your-guide-understanding-digital-transformation-strategy) - 2. Creating a digitally literate cultur - 3. Using data to ensure continuous evolvement - Time - Need to have a goal, "by 1 year, what kind of solutions.. by 2 years what kind of solutions" etc ## How to measure and track, whether digital solutions work? - Think about the purpose, the solutions you want, then track back on the different metric - Watch out for [[Medicine and the McNamara Fallacy]] --- [[7 Tenets of an Effective Digital Transformation Strategy.pdf]] https://info.microsoft.com/rs/157-GQE-382/images/Digital%20transformation-%20seven%20steps%20to%20success.v2.pdf?aliId=860635945 [[Digital transformation- seven steps to success.v2.pdf]] [[20624_HBR_Briefing Paper_Microsoft_Health_5.pdf]] [[digital_spreads_00950_MICROSOFT_DT Report_A4_COVER.pdf]]