Source [[Conflict Management and Resolution Approaches and Procedures]] "Gulliver (1979, p. 75) notes that a disagreement becomes a dispute “only when the two parties are unable and/or unwilling to resolve their disagreement; that is, when one or both are not prepared to accept the status quo (should that any longer be a possibility) or to accede to the demand or denial of demand by the other. A dispute is precipitated by a crisis in the relationship." Page 23. [[The Mediation Process 4th ed by Christopher W Moore]]